Our goal is to ensure that our customers are 100% satisfied with the quality of the food products they purchase from us. Due to the nature of food safety concerns, we have specific guidelines regarding returns and refunds:

Returns:

We do not accept return. If there is an issue with your order, please contact our customer service team at info@chefpoppin.com within 24-48 hours of receiving the product. 

Refunds:

• Damaged or Defective Products: If your food product arrives damaged, spoiled, or defective, please contact us immediately at info@chefpoppin.com with photographic evidence of the issue. We will offer a full refund or a replacement.
• Incorrect Items: If you received the wrong product, please notify us at info@chefpoppin.com within 48 hours. We will arrange a replacement or offer a full refund.
• Dissatisfaction: If you are unsatisfied with the quality or taste of a product, please contact us at info@chefpoppin.com. We will evaluate the issue on a case-by-case basis, and where applicable, provide a refund or store credit.

Refund Timeline:

Refunds will be processed within 5-7 business days once the request has been approved. Store credits or replacement items will be issued within the same timeframe.

Contact Information:

If you have any questions or concerns, please reach out to our customer service at info@chefpoppin.com. We are here to help!